Senior Account Manager

Summary of role

The Senior Account Manager plays a key role within the Client Service Team, supporting the Senior Account Director in managing and developing client relationships.

This role is responsible for the day-to-day running of multiple accounts, ensuring that client work stays on track, and we consistently deliver high-quality creative, motion and 3D outputs. The Senior Account Manager acts as the operational lead across assigned accounts, maintaining strong client relationships while protecting the integrity of the brand and the quality of the creative work.

This is a senior role requiring strong ownership, autonomy and comfort working in a fast-paced and dynamic agency environment.

Working closely with the Senior Account Director, this role ensures that accounts are well-organised, commercially controlled, and creatively aligned.
Experience within a creative agency is essential.

Responsibilities

• Support the Senior Account Director in managing and growing client relationships.
• Act as the primary day-to-day contact for assigned accounts, ensuring consistent, clear and concise communication.
• Own the end-to-end delivery of assigned accounts, taking accountability for projects being correctly scoped, tracked and delivered within agreed timelines and budgets.
• Manage delivery of brand, creative assets, motion and 3D projects from brief through to completion.
• Translate client marketing objectives into clear brand and creative briefs.
• Work closely with strategy and creative teams to ensure brand positioning and messaging are protected throughout delivery.
• Support scoping, pricing and forecasting alongside the Senior Account Director.
• Proactively identify potential risks and blockers to projects and act early, providing solutions to problems faced.
• Support and guide junior team members, modelling strong client service standards.
• Contribute to continuous improvement of client service and brand delivery processes.
• Champion calm, proactive and brand-led client service practices.

About you

• Demonstrates strong account management experience within a creative agency environment.
• Experienced in managing integrated brand campaigns.
• Confident presenting brand strategy and creative concepts to clients.
• Understands how brand platforms translate into campaigns across multiple channels.
• Commercially aware, with hands-on experience managing scopes and budgets.
• Comfortable working directly with the studio team, strategists and production teams.
• Confident in challenging scope and timelines in order to protect budgets, collaborating with studio and the Senior Account Director to find solutions.
• Highly organised, detail-oriented and accountable.
• Clear, confident communicator who can balance brand ambition with commercial reality.
• A strong ability to recognise commercial opportunities and flag them to the Senior Account Director.
• Approachable, measured and able to communicate clearly to clients.
• Prioritise workload effectively across multiple fast-moving projects, balancing urgency, impact and professional priorities.
• Confident working with autonomy.
• Calm under pressure and solutions-focused.

Bonus experience (nice to have)

• Experience working on motion and 3D projects.
• Exposure to experiential or integrated brand activations.
• Experience mentoring Account Executives or Account Managers.
• Involvement in supporting pitch or new business activity.

What success looks like

• Brand strategy is clearly translated into high-quality creative output.
• Clients trust the team to protect and elevate their brand.
• Clients experience calm, confident and commercially grounded client service standards.
• Projects run smoothly with minimal escalation due to proactive planning.
• Accounts are commercially controlled and well forecasted.
• The Senior Account Director has confidence in day-to-day delivery of projects.
• The wider studio feels supported with clear, strong and inspiring briefs.
• The role models professionalism, focus and accountability within the client service team.