Head of Operations

Summary of role

We’re looking for an experienced Head of Operations to play a pivotal role in how the business runs, performs and grows. With a busy studio and a team of production specialists, things move quickly. This role ensures everything stays organised, efficient and high-performing.

Working closely with the leadership team, you’ll support our production departments, oversee workflow and resourcing, and line-manage our Scheduling Assistant. You’ll focus on improving operational efficiency, elevating output quality, and providing accurate reporting and insight to inform decision-making at board level.

If you enjoy making things work better, bringing clarity to busy environments, and helping people do their best work, you’ll fit right in.

Responsibilities

• Oversee day-to-day studio and production operations
• Own studio workflows, resource planning and scheduling
• Lead operational problem-solving, removing blockers before they escalate
• Coach, support and line-manage our Studio Assistant
• Oversee and own documented processes, tooling and internal communication
• Work with finance on forecasting, budgets and commercial oversight
• Produce clear reporting and operational insight for leadership and the board
• Support leadership with structure, planning and operational decision-making
• Help maintain a positive, supportive and accountable studio culture

About you

• Proven operations experience within a creative, digital or production-led environment
• Comfortable managing people and supporting team development
• Strong understanding of workflow management, resourcing and delivery cycles
• Confident working with numbers, forecasting, capacity and utilisation
• Clear communicator who brings clarity and calm under pressure
• Enjoys solving problems, improving systems and creating order
• Highly organised, detail-driven and comfortable making decisions
• Bonus experience (nice to have)
• Jira or similar workflow or project management platforms
• Float or similar resource planning and scheduling tools
• Xero or basic financial operations experience
• Notion or similar documentation and knowledge management tools

What success looks like

• The studio runs smoothly and consistently
• Teams have clarity and fewer last-minute scrambles
• Processes improve steadily and meaningfully
• The Studio Assistant feels supported and confident
• Leadership has visibility on operations and key metrics